How to track my return status?

You can see an option of track your order, or can directly track the product by the link provided to you by Owlpure support team.

How do I return an item purchased on Owlpure?

In case if you have changed your mind or not satisfied about the product, you can request for a replacement or refund within 5 business days of receiving the order.
Once your request is received, we will initiate the return process and will be responsible to pick the item from you, and then we will proceed with replacement of the product or refunding process only if the products are received in their original packing with proper labels, seals, and barcodes.

Can I return part of my order?

Yes, you can create a return request at item level and if you have ordered multiple items then you can initiate return/replacement/refund for any of the individual item that you have ordered.

What can I do in case of failed delivery?

In case of failed delivery, then please contact Owlpure customer support on and can specify the product delivery address correctly, you will receive a message whether the courier services are available to given address or not.

How do I cancel an order?

If the order or the items that you wanted to cancel have not been shipped yet then you will be able to cancel the order directly by selecting “My order“ section.

How do I sign up for Owlpure account?

All you need to do is provide your basic information which can help us to give you updates about the new products.

What are the benefits of signing up?

By signing up for Owlpure account you will have substantial benefits and will give you a superior experience while shopping.

You can,

  • Track all the present and past order anytime, anywhere.
  • You will receive notifications as soon as your favorite orders are back in stock.
  • Earn reward points by rating and reviewing Owlpure products.
  • No need to fill your address and payment details all the time you purchase.
  • You can gather all the reward points and receive discounts on future purchases.

Do I need to have an Owlpure account to place an order?

No, you can place your order as a guest by providing your basic information for correspondence.
Anyway, we highly recommend creating an Owlpure account. You can enjoy earning reward points and also can accumulate reward points for further discounts on future purchases.

How do I place an Owlpure order?

Placing order in Owlpure is simply and easy, all it takes is few minutes:
Step1 – add to bag all the products that you wish to purchase and they will be added to your bag.
Step2 – register with Owlpure by clicking on the “create account” button and “Sign Up”
Step3 – you can then go for your shopping bag and use any of the coupen codes if applicable for discounts on your products.
Step4 – then provide the right delivery address and proceed to payment.
Step5 – once the order is placed you will see a confirmation message on your screen with order details, and order number, then you will receive an E-mail confirming your order.
Step6 – enjoy your Owlpure order.
If you are having further queries, then you can write to us on

Is it possible to edit my order after confirmation?

It is not possible to add any product after you confirm the purchase, you can remove or add products before confirming or before the product has been packed or shipped.

Can I buy multiple products single time?

Yes, you can just add all the products you wish to buy to your shopping bag and can checkout easily.

How can I know about the order confirmation?

Once your order is confirmed then you will see a confirmation page which displays order ID, list of items that you have ordered with the shipping address, in addition you will also receive an email confirming your order details and you will be notified about the status of the order.

Can I order a product that is “Out of Stock”?

No, it is not possible to order a product listed as “Out of Stock”, if the sale is available then you will receive a notification saying that the product is available for sale.

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